7joya's Privacy Policy — Your information is safe with us

1 Introduction

7joya (https://7joya.vu) is an internationally licensed online gaming and Sports Betting platform. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains how 7joya collects, uses, stores, and protects your personal information.

This Policy applies to the 7joya website, mobile application, and all related services. By using our platform, you are considered to have accepted the terms of this Privacy Policy. We recommend visiting this page regularly to stay informed of any updates.

7joya believes that protecting personal information in the digital environment is a fundamental right. We consistently uphold international data protection standards and are committed to ensuring your information is used responsibly.

2 What types of information are collected

Under the 7joya Privacy Policy, we collect only the information needed to deliver our platform's services and improve your experience. The categories of data we collect are outlined below:

3 Use of data

7joya uses the data it collects solely for specified purposes. We never use your information for any other purpose without your consent. The primary purposes for which data is used under our Privacy Policy are:

• Creating, verifying, and securing your account
• Processing deposits, withdrawals, and other financial transactions
• Informing you about relevant bonuses, promotions, and offers
• Providing customer service and technical support
• Prevention of fraud, money laundering, and abuse
• Meeting legal and regulatory obligations
• Improving platform services and user experience
• Implementation and monitoring of Responsible Gaming policy
• Statistical analysis and research (non-personally identifiable)

7joya never uses your information to send spam. You can opt out of all marketing communications at any time — only essential system messages will still be sent.

4 Data sharing and disclosure

A core principle of the 7joya Privacy Policy is that we never sell your data. However, limited information may be shared in specific circumstances where legally required or necessary to deliver our services:

• Payment processors: Necessary data is shared with mobile banking services and payment gateways to process transactions
• Legal authorities: Disclosure of information may be required under court order or government directive
• Licensing authority: For regular audits and reporting to the gaming licensing authority
• Technology partners: Service providers that support platform operations, who are bound by our Privacy Policy
• Fraud prevention: Information on high-risk activities shared with industry-recognized security organizations

Before sharing data with any third party, 7joya ensures that they also comply with appropriate data protection standards.

5 Data protection measures

To protect your data, 7joya employs industry-leading security technology. As outlined in our Privacy Policy, our security measures operate on multiple layers:

• 256-bit SSL/TLS encryption — across all data transfers
• Two-factor authentication (2FA) — for account security
• Regular security audits and penetration testing
• 24/7 monitoring and access control at data centers
• Automatic alerts for unusual login attempts or account activity
• Staff access to data is limited to the minimum necessary
• Data backups are encrypted and geographically distributed

6 Data retention period

Under the 7joya Privacy Policy, we retain your information only for as long as necessary. The retention periods for specific data are as follows:

• Account information — for the duration the account is active and for a minimum of 5 years after closure
• Financial transaction records — retained for up to 7 years as required by law
• KYC documents — following verification and as required by legal obligations
• Gaming activity logs — retained for a maximum of 3 years
• Customer service communications — up to 2 years
• Cookie and session data — after the session ends or for a maximum of 1 year

Once the retention period expires, data is securely deleted or anonymized.

7 Cookie policy

7joya uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. In accordance with our Privacy Policy, we use the following types of cookies:

• Essential cookies: Essential for login sessions and security — these cannot be disabled
• Performance cookies: Monitors site speed and performance
• Preference cookies: Remembers your language and display preferences
• Analytics cookies: To analyze usage patterns and improve our services

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may affect certain site functionality.

8 Your data rights

The 7joya Privacy Policy gives you full control over your personal information. Your rights are outlined below:

To exercise any of your rights, contact the 7joya support team. We typically respond to requests within 30 days.

9 Minor protection

Under the 7joya Privacy Policy, we do not collect or process personal information from anyone under the age of 18. If we become aware that a minor's data has been collected inadvertently, we will immediately delete that data and close the account.

• Age verification is mandatory during registration
• Age verification documents may be requested at any time if there is reasonable doubt
• Parents can raise concerns regarding their child's information

10 Changes to the Privacy Policy

7joya reserves the right to update or modify this Privacy Policy at any time. Users will be notified of significant changes via email or platform notifications.

• Continued use of the platform after changes have been made constitutes acceptance of the updated policy
• The latest version of the Privacy Policy will always be available on this page
• The date of any changes will be noted at the top of the page
• Users will be notified at least 7 days before any major changes take effect

11 Contact and complaints

If you have any questions, concerns, or complaints about the 7joya Privacy Policy, please get in touch with us. We take all concerns seriously and work to resolve them as quickly as possible.

• Submit requests to access or delete your data through the support team
• You can also reach us via live chat by logging into your account
• A reference number will be issued upon submission of a complaint
• A final response will be provided within 30 business days