Responsible Gaming

At 7joya Responsible Gaming — Stay in the game, stay in control

Gaming should be a source of entertainment, not financial hardship. 7joya believes responsible gaming is the foundation of a happy and safe gaming experience.

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Support Team Active
18+
Adults Only
5
Limit Setting Tools
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Our Responsible Gaming Tools

7joya provides a range of practical tools for responsible gaming — keeping you in control at all times.

Deposit Limit

You can set a maximum daily, weekly, or monthly deposit limit. This helps you enjoy gaming while staying within your budget.

Session Time Limit

Set a time limit for each gaming session. Once the time is up, 7joya will automatically remind you to take a break.

Loss Limit

Once you've lost a set amount, your account will automatically pause — so you don't chase losses with more bets.

Self-Exclusion Feature

If you feel your gaming is getting out of control, you can lock your account yourself for a set period — starting from 7 days, or permanently.

Option to turn off advertisements

You can opt out of 7joya's promotional emails and notifications at any time, making it easier to stay away from unnecessary temptations.

Reality Check

Your gaming time and spending will be shown at regular intervals so you always have a clear picture of how much time and money you're spending.

At 7joya Responsible Gaming Why it matters

At 7joya, responsible gaming isn't just a rule — it's a core part of our platform's philosophy. We believe online gaming is truly enjoyable only when it's controlled, mindful, and approached with a plan. With millions of players across Bangladesh in mind, 7joya's responsible gaming policy is built to ensure every player can enjoy the experience within their own means and comfort.

Gaming can sometimes shift from a fun pastime into a habit that causes financial or emotional stress. 7joya's responsible gaming tools help you identify those risks early and take the right steps before things escalate. Use our tools to make sure gaming stays purely for entertainment.

Please note: Gaming is for entertainment. Placing more bets to recover lost money is never the answer — it only makes things worse.

Signs of Healthy Gaming Habits

  • Setting a budget before you start gaming and sticking to it
  • Keeping gaming within set time limits
  • Taking a break instead of getting frustrated after a loss
  • Prioritising time with family and friends
  • Not treating gaming as a source of income
  • Avoiding gaming during times of stress or distress

7joya's Responsible Gaming Commitment

7joya's commitment to responsible gaming goes beyond words — it's backed by action. Our tech team continuously develops new tools and analytical methods to detect problematic gaming behavior early. When unusual patterns appear on a player's account, our team automatically reaches out to offer support.

7joya also provides regular responsible gaming training for its staff and keeps its player protection policies updated in line with international standards. We believe that building a safe gaming environment is not just our responsibility — it's something we take pride in.

Warning: 7joya's services are strictly prohibited for anyone under 18. Any account found to belong to a minor will be closed immediately.

Gaming Limits Details

Limit Type Options Effective date Status
Daily Deposit Limit Set it yourself Instant Active
Weekly Deposit Limit Set it yourself Instant Active
Monthly Deposit Limit Set it yourself Instant Active
Session Time Limit 1 / 2 / 3 / 4 hours Instant Active
Loss Limit Set it yourself Instant Active
Cooling-Off Period 24 hours / 7 days / 1 month Instant On request
Self-Exclusion 6 months / 1 year / Permanent Within 24 hours On request

Check yourself

If you answer yes to any of the questions below, please speak with the 7joya Support Team.

1
Are you placing bigger bets to try to win back what you've lost?
2
Is gaming affecting your family or work life?
3
Gaming with borrowed money or debt?
4
Feeling restless or irritable when you're not gaming?
5
Hiding your gaming from family?

How to Set Limits

1
Log in to your account Sign in to your 7joya account.
2
Go to Profile Settings Click the profile icon in the top right corner.
3
Choose Responsible Gaming Open the "Responsible Gaming" option from the menu.
4
Set Limits Set your preferred deposit, time, or loss limits.
5
Confirm Save your limit — it will take effect immediately.
Need help?
Our support team is available around the clock via 24/7 live chat.

Self-Exclusion Process

If you feel you need a break from gaming, 7joya's self-exclusion process is completely confidential and straightforward.

Contact Support

Reach out to our support team via live chat or email with your request.

Set Duration

6 months, 1 year, or permanent — choose the self-exclusion duration that works best for you.

Account Closed

Your account will be fully locked within 24 hours.

Reactivation

You may request reactivation after the period ends — but verification by the support team is mandatory.

General FAQ

Answers to the most frequently asked questions about responsible gaming.

Decreasing a limit takes effect immediately. However, increasing a limit requires a 7-day waiting period — this helps prevent impulsive decisions.

Yes, your account balance remains completely safe while self-exclusion is active. Withdrawal is possible once the self-exclusion period ends or after verification.

If anyone under 18 creates an account and is identified during KYC verification, the account will be closed immediately and any deposited funds will be returned.

No, all of 7joya's responsible gaming tools are completely free and available to all registered users.

Yes, if a family member believes their loved one is struggling with problem gambling, they can contact 7joya support. We provide guidance and assistance with full confidentiality.

A cooling-off period is a short-term break (24 hours to 1 month), mainly for a temporary rest. Self-exclusion is long-term (6 months to permanent) and applies to more serious concerns. During self-exclusion, the account cannot be accessed under any circumstances.

Support Organizations

If you're struggling with gaming addiction or emotional stress, the organisations below can provide professional support.

National Mental Health Helpline Free counseling available for mental health issues and addiction. Helpline: 16789.
Department of Narcotics Control Government agency providing addiction treatment and rehabilitation services in Bangladesh.
We're here to listen A volunteer organization offering 24-hour support during mental health crises. All conversations are completely confidential.
National Institute of Mental Health (NIMH) The country's leading specialist mental health hospital, located in Dhaka.
GamCare International An internationally recognised support organisation for gaming addiction — online counselling available.
7joya Support Team Contact us directly — via live chat or email: [email protected]
Safe Gaming

Play responsibly, Enjoy the experience

Enjoy the best gaming experience at 7joya with responsible gaming built in. Register today and welcome to our safe platform.

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